Terms of Service

Luggage Dock Terms of Use Established: March 2026 Article 1. Definitions For the purposes of these Terms, the following terms shall have the meanings set forth below. 1. “Service” means “Luggage Dock,” a locker-type and wire-lock-type self-storage service provided by Device Agency Inc. (“Company”). 2. “Site” means an installation location operated by the Company. 3. “User” means an individual who uses the Service. Article 2. Service Format and Usage Limits 1. The Service is provided as a self-storage service, and the Company does not accept items for safekeeping or custody. Users are responsible for locking and managing the locker or wire lock themselves. The Company does not check the contents or condition of stored items. As a general rule, Company employees do not touch users’ items. 2. When starting use of the Service, the User shall select a plan designated for each Site, such as 3 hours, 6 hours, or 24 hours. Fees are based on calendar-linked dynamic pricing and will be displayed and confirmed on the screen before use begins. 3. In addition to starting use on-site, the Service may also be started remotely via a smartphone or similar device. In the case of remote use, the start time shall be the time at which remote use is started through the Service, not the time at which the User physically deposits the item on-site. For remote use, the User must register a payment method in advance. 4. If the User exceeds the selected plan’s usage time, additional fees will be charged according to the excess time, such as in 30-minute increments, depending on the Site. The usage fee and any excess fee will be finalized and settled together when the User carries out the item retrieval procedure, and the locker or wire lock will be unlocked after payment is completed. 5. The maximum continuous usage period is 30 days. If items remain after 30 days, the Company may, after notifying the User, transfer the items to a storage location designated by the Company and store them for up to an additional 30 days. The storage fee for this period shall be calculated as the daily maximum fee for the relevant Site multiplied by the number of storage days. If the User does not collect the items within 30 days after transfer, the User shall be deemed to have waived all rights to the stored items, and the Company may dispose of them by appropriate means and apply any proceeds to storage fees and other costs. Any shortfall may be charged to the User. 6. At designated Sites such as hotels, the Service may be free of charge or discounted for a certain period in accordance with the facility’s policy. Article 3. Payment and Refunds 1. Payment shall be made only by immediate online payment. Available payment methods shall be those displayed in the Service. 2. Only if use of the Service is not completed due to equipment malfunction or similar reasons, the Company shall refund the full amount received, without deducting payment processing fees. However, cancellations, mistaken operations, or other reasons attributable to the User shall not be eligible for refund. 3. If a chargeback occurs after online payment, the Company may dispute it based on unlock logs, door-status logs, timestamp data, and other relevant records. Article 4. Prohibited Items and Valuables 1. The following items may not be stored: cash, securities, precious metals, jewelry, expensive electronic devices, fresh or perishable items, items with strong odors, animals, dangerous goods including fuel, chemicals, and explosives, illegal items, and any other items that violate laws, regulations, public order, or morals (collectively, “Prohibited Items”). 2. Items with a unit value of JPY 50,000 or more (“Valuables”) may not be stored, including high-end laptops and high-end cameras. Electronic devices valued under JPY 50,000 may be stored; however, data loss and internal software failure may be excluded from compensation. Before storing items, the User shall confirm through the confirmation step on the Service screen that storage of Valuables is prohibited. 3. If the Company discovers or reasonably suspects that Prohibited Items or Valuables have been stored, the Company may, without the User’s consent, suspend use, open the locker or lock, inspect the stored items, contact relevant authorities, or take other necessary measures. When opening the locker or lock, the Company shall preserve appropriate evidence through video recording, logs, or similar means. Article 5. User Obligations 1. The User shall securely perform locking operations at their own responsibility. 2. The User shall not share the locker number, wire-lock number, or unlock code with any third party. 3. When logging in by registered email address, the Company will send an authentication URL, or magic link, to the registered email address. The User shall not forward or share the authentication email or URL with any third party. The Company shall not be liable for any damage resulting from use of the authentication email by a third party, except in cases of the Company’s willful misconduct or gross negligence. 4. If items are left unattended or a violation of these Terms is discovered, the Company may open, remove, or dispose of the items, and the costs incurred shall be borne by the User. Article 6. Disclaimer and Company Liability 1. The Company shall not be liable for damage caused by reasons not attributable to the Company, including destruction by third parties, natural disasters, power outages, communication failures on the installer’s side, or unauthorized modification. 2. For loss, theft, damage, or similar incidents caused by the Company’s ordinary negligence, the Company shall compensate up to JPY 200,000 per case, based on the current value determined according to the Company’s standards, including calculation standards separately established with reference to purchase price, residual value rate, and similar factors. 3. In cases of the Company’s willful misconduct or gross negligence, the above limitation shall not apply to the extent permitted by law. 4. Examples of items excluded from compensation include data loss, internal software failure, wear and tear, age-related deterioration, Prohibited Items, and Valuables with a unit value of JPY 50,000 or more. Article 7. Reporting Accidents, Theft, or Fire 1. In the event of an accident, theft, fire, or similar incident, the User shall report it to the Company’s call center or designated form within 24 hours of occurrence and submit, within 7 days, evidence including the police report acceptance number where applicable, proof of purchase such as receipts, order histories, or card statements, item names, model numbers, photographs, approximate purchase dates, and other relevant materials. 2. The Company shall investigate based on logs, monitoring records, and on-site confirmation, and shall provide an initial response within 7 business days. If compensation applies, payment shall be made within 14 business days after agreement via CloudSign. 3. Notices concerning uncollected items under Article 2.5 shall be sent by registered email address, SMS, notification within the Service, or another available method. Even if notification cannot be delivered, this shall not prevent storage or disposal under these Terms. Article 8. SLA and Support 1. The Service availability SLO shall be 99.5%. 2. Support shall be provided 24 hours a day, 365 days a year, with first-level response by call center. Remote unlocking, rebooting, and similar recovery operations shall in principle be performed immediately. 3. If on-site parts replacement is required, the estimated response time shall be 3 business days, subject to regional differences. Article 9. Changes to the Terms 1. The Company may revise these Terms as necessary. When revising these Terms, the Company shall notify Users at least 14 days before the effective date by posting within the Service and by notification within the Service or to the registered email address. 2. In the case of important changes that are disadvantageous to Users, the Company shall notify Users by the same method at least 30 days before the effective date. 3. If the User uses the Service on or after the effective date, the User shall be deemed to have agreed to the revised Terms. Article 10. Handling upon Site Closure or Service Termination 1. If the Company terminates operation of a specific Site, the Company shall, in principle, notify Users at least 7 days before the scheduled termination date by registered email address, notification within the Service, on-site notice, or another available method. 2. If items are not collected after such notice, the provisions of Article 2.5 concerning excess use and uncollected items shall apply mutatis mutandis. However, the transfer destination upon Site closure shall be a storage location separately designated by the Company, and the Company shall make individual contact with the User to the extent possible. 3. If the Site closure is due to reasons attributable to the Company, fees corresponding to the unused period shall be refunded to the User. However, if the closure is due to reasons attributable to the installer, such as a hotel, the handling shall be governed by the contract between the Company and the installer. 4. If the Company terminates the entire Service, the Company shall notify Users by announcement within the Service and by registered email address at least 30 days before the scheduled termination date. In this case, the handling of items shall also be governed by Article 2.5 and Article 10.2. Article 11. Use by Minors 1. Minors shall use the Service with the consent of a parent or legal guardian. 2. If a minor uses the Service without such consent, the Company may cancel the relevant use. Article 12. Exclusion of Anti-Social Forces 1. The User represents and warrants that the User does not currently and will not in the future fall under any of the following: 1. an organized crime group, member of an organized crime group, associate member of an organized crime group, company related to an organized crime group, corporate racketeer, person or group engaging in criminal activities under the pretext of social or political movements, special intelligence violent group, or any equivalent person or group (“Anti-Social Forces”); 2. a relationship in which Anti-Social Forces are deemed to control or substantially participate in the User’s management; 3. a relationship in which the User is deemed to use Anti-Social Forces. 2. If the Company determines that the User violates the preceding paragraph, the Company may suspend use and terminate the contract without prior notice. The Company shall not be liable for any damage incurred by the User as a result. Article 13. Force Majeure 1. The Company shall not be liable for delay, suspension, or impossibility of providing the Service due to any of the following: 1. natural disasters such as earthquakes, typhoons, floods, and lightning; 2. fire, power outage, or communication failure; 3. pandemics or spread of infectious diseases; 4. war, terrorism, riots, or civil unrest; 5. cyberattacks, unauthorized access, or system failures, except those caused by the Company’s willful misconduct or gross negligence; 6. restrictions under laws, regulations, or administrative guidance; 7. other causes beyond the Company’s reasonable control. Article 14. Handling of Personal Information The Company’s handling of personal information shall be governed by the separately established Privacy Policy posted within the Service. Article 15. Prohibition of Assignment 1. The User may not assign, transfer, create security interests over, or otherwise dispose of their status under these Terms or rights or obligations under these Terms to any third party without the Company’s prior written consent. 2. If the Company transfers the business related to the Service to a third party, whether by business transfer, company split, or any other method, the Company may transfer its status, rights and obligations under these Terms, and the User’s registered information to the transferee, and the User agrees to this in advance. Article 16. Term The contract between the Company and the User under these Terms shall become effective on the date the User starts using the Service and shall remain in effect until the earlier of the date the User’s account is deleted or the date the provision of the Service ends. Article 17. Severability Even if any provision of these Terms, or any part thereof, is held invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms shall continue to be fully effective. Article 18. Governing Law and Jurisdiction 1. These Terms shall be governed by the laws of Japan. 2. Any dispute concerning the Service shall be subject to the exclusive agreed jurisdiction of the Osaka District Court as the court of first instance.