Terms of Service

Luggage Dock Terms of Use Article 1 (Definitions) The terms used in these Terms of Use are defined as follows: 1. “Service” means the locker-type and wire-type self-storage service “Luggage Dock” provided by Device Agency Co., Ltd. (hereinafter referred to as the “Company”). 2. “Location” means a place where the Service is installed and operated by the Company. 3. “User” means an individual who uses the Service. Article 2 (Service Format and Usage Limits) 1. The Service is provided on the basis of self-storage (self-service lockers), and is not provided on the basis of a deposit or safekeeping arrangement. The User is responsible for locking and managing the locker, and the Company does not know the contents or condition of the baggage. In principle, Company employees will not handle the baggage. 2. At the start of use, the User shall select the desired usage conditions (such as the usage duration) in accordance with the pricing structure established for the applicable Location. Fees shall be charged per wire or per locker, and depending on the Location, the applicable unit price shall be determined either on an hourly basis or under fixed-duration plans (such as 3-hour, 6-hour, or 24-hour plans). Certain Locations may adopt calendar-linked dynamic pricing. The applicable billing unit, pricing structure, unit price, and other terms of use shall all be displayed on the screen before the start of use or in notices posted at the Location, and shall be finalized when the User confirms them. 3. In addition to starting use on-site, the Service may also be started remotely via a smartphone or other device. In the case of remote use, the start of use shall be deemed to occur when the User starts remote use through the Service, rather than when the baggage is physically placed at the Location. In the case of remote use, the User shall register a payment method in advance before starting use. 4. If the User exceeds the usage time of the selected plan, an additional fee corresponding to the excess usage time (such as in 30-minute increments, depending on the Location) will be charged. The usage fee and excess fee will be finalized and paid together when the User completes the baggage retrieval procedure, and the locker will be unlocked after payment has been completed. 5. The maximum continuous usage period shall be determined separately for each Location, and the applicable period shall be displayed on the screen before the start of use or in notices posted at the Location. If baggage remains after the applicable period has expired, the Company may, after notifying the User, transfer the baggage to a storage location designated by the Company and store it for a separately specified period (which will be displayed on the Service or in notices at the Location). The storage fee for this period shall be calculated as the applicable Location’s maximum daily charge multiplied by the number of storage days. If the baggage remains unclaimed even after the separately specified period following the transfer has elapsed (which shall likewise be displayed), the Company may dispose of the stored items only after making multiple reasonable attempts to contact the User and the items nevertheless remain unclaimed. Any proceeds from such disposal shall be applied toward storage fees and other charges, and any shortfall shall be charged to the User. 6. At designated Locations such as hotels, the usage fee may be waived for a certain period or discounted in accordance with the facility’s policies. Article 3 (Payment and Refunds) 1. Payment shall be made exclusively through immediate online payment. The available payment methods shall be as displayed on the Service. 2. The Company shall refund the full amount received (without deducting payment processing fees) only where use of the Service was not successfully completed due to equipment malfunction or other similar reasons. Cancellations or incorrect operations attributable to the User are not eligible for refunds. 3. If a chargeback occurs after an online payment, the Company may dispute the chargeback based on unlocking logs, door-status logs, time data, and other relevant records. Article 4 (Prohibited Items and High-Value Items) 1. The following items may not be stored: cash, securities, precious metals or gemstones, high-value electronic devices, fresh or perishable goods, items with strong odors, animals, hazardous materials (including fuel, chemicals, explosives, etc.), illegal goods, and any other items that violate applicable laws, regulations, or public order and morals (collectively, “Prohibited Items”). 2. Items with a unit value of JPY 50,000 or more (hereinafter, “High-Value Items”) are prohibited from being stored (e.g., high-end laptops and high-end cameras). Electronic devices valued at less than JPY 50,000 may be stored; however, data loss or internal software malfunctions may not be covered by compensation. Before storing an item, the User shall confirm through the confirmation step displayed on the Service that storage of High-Value Items is prohibited. 3. If it is discovered, or suspected, that Prohibited Items or High-Value Items have been stored, the Company may take measures without the User’s consent, including suspension of use, opening the locker, inspecting the stored items, and contacting relevant authorities. When a locker is opened, the Company shall retain appropriate evidence through video recording, log records, or other means. Article 5 (User Obligations) 1. The User shall ensure that the locker is properly locked and shall be responsible for the locking operation. 2. Sharing the locker/wire number or unlocking code with any third party is prohibited. 3. When logging in using a registered email address, the Company will send an authentication URL (magic link) to the registered email address. The User shall not forward or share the authentication email or the URL contained therein with any third party. Except where damage results from the Company’s intentional misconduct or gross negligence, the Company shall not be liable for any damage resulting from use of the authentication email by a third party. 4. If baggage is found to have been abandoned or the User is found to have violated these Terms of Use, the Company may take measures including opening the locker, removing the baggage, or disposing of it. Any costs incurred shall be borne by the User. Article 6 (Disclaimer and Company Liability) 1. The Company shall not be liable for damage caused by circumstances not attributable to the Company, including destruction by third parties, natural disasters, power outages, communication line failures on the part of the facility operator, unauthorized modifications, or similar circumstances. 2. For loss, theft, damage, or similar incidents attributable to the Company’s slight negligence, the Company shall compensate the User based on the current market value determined according to the Company’s standards (calculated in accordance with separately established criteria, taking into consideration factors such as the purchase price and residual value ratio), up to a maximum of JPY 100,000 per incident. 3. Where the Company has acted intentionally or with gross negligence, the above limitation shall not apply to the extent permitted by law. 4. Examples of matters not covered by compensation include data loss, internal software failures, wear and tear or deterioration due to age, and Prohibited Items or High-Value Items (with a unit value of JPY 50,000 or more). 5. If baggage retrieval is delayed or temporarily becomes impossible due to inability to unlock, system failure, communication failure, or any other reason, the Company shall promptly implement recovery measures such as remote unlocking. In such cases, the Company shall not compensate for transportation expenses, accommodation expenses, costs of purchasing replacement items, lost profits, or any other indirect damages or loss of opportunities (including missing transportation connections) arising from the delay in retrieving baggage. Article 7 (Reporting of Accidents, Theft, and Fire) 1. The User shall report any accident, theft, fire, or similar incident to the Company’s call center or designated form within 24 hours of its occurrence, and shall submit within 7 days the relevant evidence, including the police report acceptance number (where applicable), proof of purchase (receipts, order history, card statements, etc.), item name, model number, photographs, approximate purchase date, and other supporting documentation. 2. The Company shall investigate based on logs, surveillance records, on-site inspections, and other relevant information, and shall provide an initial response within 7 business days. Where compensation is applicable, payment shall be made within 14 business days after an agreement is concluded through CloudSign. 3. Notifications concerning baggage that has not been retrieved (Article 2, Paragraph 5) shall be made by any one of the following methods: the registered email address, SMS, or notifications within the Service. Even if notification cannot be delivered, this shall not prevent the Company from storing or disposing of the baggage in accordance with these Terms of Use. Article 8 (Support) 1. Support is available every day, including weekends and public holidays, from 10:00 a.m. to 5:00 p.m. (the latest support hours will be posted on the Company’s website). Initial support will be provided through the call center, and recovery measures such as remote unlocking and system rebooting will, in principle, be carried out immediately. 2. Where on-site replacement of parts is required, the estimated response time shall be 3 business days (which may vary depending on the region). Article 9 (Changes to These Terms of Use) 1. The Company may revise these Terms of Use as necessary. When making revisions, the Company shall provide notice at least 14 days before the effective date by posting the revised terms on the Service and providing notification within the Service or to the registered email address. 2. If the Company makes a material change that is disadvantageous to Users, it shall provide notice by the same methods at least 30 days before the effective date. 3. If the User uses the Service on or after the effective date, the User shall be deemed to have agreed to the revised Terms of Use. Article 10 (Treatment upon Closure of a Location or Termination of the Service) 1. If the Company terminates operation of a particular Location, the Company shall, in principle, notify Users at least 7 days before the scheduled termination date by one of the following methods: the registered email address, notification within the Service, or a notice posted at the Location. 2. If baggage has not been retrieved after such notification, Article 2, Paragraph 5 (Treatment of Excess Usage and Unretrieved Baggage) shall apply mutatis mutandis. However, in the event of Location closure, the transfer destination shall be a storage location separately designated by the Company, and the Company shall make individual contact with the User to the extent reasonably possible. 3. If the Location is closed for reasons attributable to the Company, the User shall be refunded the amount corresponding to the unused period. However, if the Location is closed due to reasons attributable to the facility operator (such as a hotel), the applicable treatment shall be governed by the agreement between the Company and the facility operator. 4. If the Company terminates the Service as a whole, the Company shall announce the termination on the Service and notify the registered email address at least 30 days before the scheduled termination date. In this case as well, the handling of baggage shall be governed mutatis mutandis by Article 2, Paragraph 5 and Paragraph 2 of this Article. Article 11 (Use by Minors) 1. A minor may use the Service only with the consent of a parent or legal guardian. 2. If a minor uses the Service without the consent of a parent or legal guardian, the Company may cancel such use. Article 12 (Exclusion of Anti-Social Forces) 1. The User represents and warrants that, currently and in the future, the User does not fall under any of the following categories: 　1. Being an organized crime group, a member of an organized crime group, an associate member of an organized crime group, a company affiliated with an organized crime group, a corporate racketeer, a person or group advocating social movements through intimidation, a special intelligence-based violent group, or any person or entity equivalent thereto (collectively, “Anti-Social Forces”); 　2. Having a relationship in which Anti-Social Forces are recognized as controlling management or substantially involved in management; 　3. Having a relationship in which Anti-Social Forces are recognized as being used. 2. If the Company determines that the User has violated the preceding paragraph, the Company may suspend the User’s use of the Service and terminate the agreement without prior notice. The Company shall not be liable for any damage suffered by the User as a result thereof. Article 13 (Force Majeure) 1. The Company shall not be liable for delays, suspension, or inability to provide the Service due to any of the following: 　1. Natural disasters such as earthquakes, typhoons, floods, and lightning; 　2. Fire, power outages, or communication failures; 　3. Pandemics or the spread of infectious diseases; 　4. War, terrorism, riots, or civil unrest; 　5. Cyberattacks, unauthorized access, or system failures (except where caused intentionally or by gross negligence of the Company); 　6. Restrictions imposed by laws, regulations, or administrative guidance; 　7. Any other circumstances beyond the Company’s reasonable control. Article 14 (Handling of Personal Information) The Company’s handling of personal information shall be governed by the separately established Privacy Policy, which is posted on the Service. Article 15 (Prohibition of Assignment) 1. The User may not, without the Company’s prior written consent, assign, transfer, create security interests over, or otherwise dispose of the User’s status under these Terms of Use or any rights or obligations arising under these Terms of Use to any third party. 2. If the Company transfers its business relating to the Service to a third party (regardless of whether such transfer takes the form of a business transfer, company split, or any other form), the Company may transfer to the transferee its status, rights and obligations under these Terms of Use, as well as the User’s registered information, in connection with such transfer, and the User agrees in advance to such transfer. Article 16 (Term) The agreement with the User under these Terms of Use shall take effect on the date the User begins using the Service and shall remain in effect until the earlier of the date on which the User’s account is deleted or the date on which provision of the Service is terminated. Article 17 (Severability) Even if any provision of these Terms of Use, or any part thereof, is determined to be invalid or unenforceable under the Consumer Contract Act or any other applicable law or regulation, the remaining provisions of these Terms of Use shall continue to remain in full force and effect. Article 18 (Governing Law and Jurisdiction) 1. These Terms of Use shall be governed by the laws of Japan. 2. The Osaka District Court shall have exclusive jurisdiction as the court of first instance over any disputes relating to the Service. Established: March 2026